Who We Are

Happy Tails Dog Training provides dog training services across East Lancashire and surrounding areas.

For the purposes of UK data protection law, Happy Tails Dog Training is responsible for the personal information collected through this website and through our services.

Business: Happy Tails Dog Training
Contact: Gayle Pugh
Email: hellohappytailstraining@gmail.com
Telephone: +44 7553 121907

Information We May Collect

Depending on how you interact with Happy Tails Dog Training, we may collect information including:

• Your name
• Email address
• Telephone number
• Your dog's name, age, breed and relevant training information
• Information submitted through website contact or enquiry forms
• Information relating to appointments, training sessions or services you have requested
• Your marketing preferences
• Technical information generated when you visit the website, such as browser, device or cookie information where applicable

We only ask for information that is reasonably necessary to provide our services or respond to your enquiry.

How We Use Your Information

Your information may be used to:

• Respond to enquiries
   
• Arrange or manage training appointments
   
• Provide the services you have requested
   
• Contact you regarding bookings or changes to appointments
   
• Maintain appropriate records relating to clients and training
   
• Improve the website and our services
   
• Send marketing communications where you have chosen to receive them
   
• Notify VIP Club members about offers, workshops, classes and late-cancellation availability
  Our Legal Basis for Using Your Information

Under UK data protection law, we must have a valid reason for processing personal information.

Depending on the circumstances, we may rely on:

Contract
Where information is needed to provide a service you have requested or to take steps towards arranging that service.

Legitimate interests
Where processing is reasonably necessary for operating and improving Happy Tails Dog Training, provided your rights and interests are not overridden.

Consent
Where you have actively chosen to receive marketing communications or provided consent for another specific purpose.

Legal obligation
Where we are required to retain or process information to comply with the law.

Happy Tails VIP Club

When you join the Happy Tails VIP Club, we may use your name and email address to send you:

• Exclusive training offers
   
• Late-cancellation appointment alerts
   
• Upcoming workshop and class information
   
• Happy Tails news and updates
   
• Training tips and useful information

Joining the VIP Club is optional.

Marketing emails will only be sent where we have an appropriate lawful basis to do so, including consent where required.

You can unsubscribe at any time using the unsubscribe option provided in our emails or by contacting Happy Tails directly.

Sharing Your Information

We do not sell your personal information.

Information may be shared with trusted service providers where necessary to operate the business or website, for example:

• Website hosting providers
• Email and mailing-list providers
• Booking or enquiry systems
• IT and technical service providers

These organisations may only process information where appropriate and in accordance with applicable data protection requirements.

Information may also be disclosed where required by law.

Cookies and Website Data

This website may use cookies or similar technologies to help the website function properly, understand how visitors use the site or provide certain features.

Where legally required, non-essential cookies will only be used after you have provided consent.

More information can be found in our Cookie Policy.

How Long We Keep Your Information

Personal information is only kept for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records and meeting legal or accounting requirements.

Information that is no longer required will be securely deleted or anonymised where appropriate.

Keeping Your Information Secure

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure.

No website or electronic communication system can be guaranteed to be completely secure, but appropriate precautions are taken to protect the information entrusted to us.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

Ask what personal information we hold about you
Request a copy of your information
Ask us to correct inaccurate information
Ask for information to be deleted in certain circumstances
Restrict how information is used
Object to certain types of processing
Withdraw consent where processing is based on consent
Request transfer of certain information to another organisation

To exercise any of these rights, please contact Happy Tails Dog Training.

You also have the right to raise concerns with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled correctly.

Third-Party Websites

The Happy Tails website may contain links to other websites or social media platforms, including Facebook.

Those organisations operate their own privacy policies and Happy Tails Dog Training is not responsible for how third-party websites collect or use personal information.

We recommend reviewing their privacy information before submitting personal data.

Changes to This Privacy Policy

This Privacy Policy may occasionally be updated to reflect changes to the website, our services or relevant legal requirements.

The latest version will always be published on this website.

Last updated: September 2026

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Happy Tails Dog Training
Gayle Pugh
Email: hellohappytailstraining@gmail.com
Telephone: +44 7553 121907